Terms & Conditions

Please carefully review the following terms and conditions before booking your trip

By booking a trip with CrysCastles LLC, a New York Limited Liability Company, you ("traveler") acknowledge that you:

(i) are 18 years of age or older
(ii) understand and accept these terms and conditions (the "Terms and Conditions")
(iii) are entering into a contractual relationship with CrysCastles LLC, whose registered address is New York, NY 10044.

PAYMENT POLICY

  • Trip prices are as posted on this website and do not include airfare

  • Prices are based on shared occupancy unless otherwise specified

  • A non-refundable, non-transferable deposit ($300) is required to reserve your spot

  • Payment plans are available, with payment due dates outlined on this website and reiterated via email

    • Following the initial deposit, subsequent payments can be facilitated through the following channels: Zelle, Venmo, or PayPal (with a 3% fee)

  • Failure to make timely payments will result in cancellation of your reservation and imposition of cancellation fees

CHANGES

CrysCastles LLC. reserves the right to make changes to any aspect of the trip, including itinerary, accommodations, and activities, if deemed necessary due to safety concerns or other commercial reasons

CANCELLATIONS/REFUNDS

  • All deposits are non-refundable and non-transferable.

  • If you need to cancel your trip, you may be eligible for a partial refund depending on when you cancel and how much has been paid. Refunds are issued at the discretion of CrysCastles LLC, based on the following general guidelines:

    • More than 90 days before trip start: Up to 50% refund (less deposit)

    • 60–89 days before trip start: Up to 30% refund (less deposit)

    • 30–59 days before trip start: Up to 20% refund (less deposit)

    • Less than 30 days: No refund

Final decisions regarding refund amounts will be made by CrysCastles LLC on a case-by-case basis.

HEALTH AND FITNESS ELIGIBILITY

  • Travelers must be in good physical and mental health to participate in the trip

  • It is required that travelers purchase travel insurance to cover medical expenses and unforeseen circumstances

ASSUMPTION OF RISK

  • Travelers acknowledge and assume all risks associated with travel, including accidents, injuries, and illnesses

  • CrysCastles LLC is not responsible for any liabilities, claims, or damages that may arise from or be associated with your participation in the trip

WAIVER OF LIABILITY AND RELEASE

  • Travelers release CrysCastles LLC. and its representatives from any and all claims, liabilities, and losses arising from participation in the trip

GRATUITIES

  • Gratuities for certain services are included, but not for tour directors, local hosts, guides, and drivers, unless otherwise noted. Please come prepared with smaller bills to tip our amazing team whose sole goal is to make your experience great

NOT INCLUDED IN THE TRIP PRICE

  • Airfare, visas, vaccinations, travel insurance, optional excursions, and personal expenses are not included in the trip price

AIR ARRANGEMENTS TO TRIP DESTINATIONS

  • Travelers are responsible for arranging their own air transportation

  • CrysCastles LLC. is not responsible for flight delays or cancellations

  • No refunds will be given for missed portions of the trip due to travel delays

INSURANCE

  • Travelers are required to purchase travel insurance to cover trip cancellations, delays, and medical expenses

  • CrysCastles LLC. is not responsible for any losses incurred by travelers.

AUTHORITY TO REMOVE OR REFUSE TRAVELERS

  • CrysCastles LLC. reserves the right to refuse or remove travelers who may disrupt the trip or pose a safety risk

VISAS & PASSPORTS

  • Travelers are responsible for obtaining necessary passports and visas for travel

ACCOMMODATIONS

  • Accommodations vary by trip and may include shared or single rooms

SERVICE INQUIRIES AFTER THE TRIP

  • Any complaints or claims must be submitted to CrysCastles LLC. within 7 days after the trip

HEALTH - SAFETY - MEDICAL INSURANCE

  • Travelers should be aware of health risks and obtain necessary vaccinations and medical clearance

  • CrysCastles LLC. is not liable for any medical expenses incurred during the trip

PHOTOGRAPHS

  • CrysCastles LLC. may use photographs taken during the trip for marketing purposes

OPTIONAL EXCURSIONS

  • Optional activities and dining experiences booked through third parties are not governed by CrysCastles LLC. terms and conditions

WI-FI

  • Wi-Fi availability during the trip is not guaranteed

PRIVACY POLICY

  • Travelers' personal information may be collected and used by CrysCastles LLC. in accordance with the privacy policy

THIRD PARTY PROVIDERS

  • CrysCastles LLC. acts as an intermediary for trip services provided by third-party suppliers

  • CrysCastles LLC. is not liable for any damages or losses caused by third-party suppliers

LIMITATION OF LIABILITY

  • CrysCastles LLC. liability is limited to the remedies required by applicable law

AMENDMENTS

  • Amendments to the Terms and Conditions must be made in writing by an authorized representative of CrysCastles LLC

DISCOUNT CODES

  • Discount codes are for one-time use and only apply to deposit bookings

Jurisdiction and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

In the event of any dispute, claim, or controversy arising out of or relating to your participation in a CrysCastles LLC trip, or the interpretation or enforcement of these Terms and Conditions, you agree to first attempt to resolve the matter informally by contacting CrysCastles LLC.

If the matter cannot be resolved informally, you agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in New York County, New York, and you hereby consent to the jurisdiction of such courts and waive any objection to venue therein.